Utilities & Billing
Utility Billing Procedures
- Residential and Commercial accounts are sent a utility bill for Water, Sewer and Trash monthly
- The bill reflects charges incurred during the last billing period and any outstanding balance
- The due date is on the 20th of the month
- 10% Penalty is added to the current unpaid bill the day after the due date
- If full payment of an outstanding balance is not received by the next billing cycle, a shut-off notice will be mailed after the billing cycle end date and will be due by the 15th of the month following the delinquency.
The billing cycle starts the last Wednesday of each month.
- Past Due bills must be paid in full by the date shown on the shut-off notice, or the water service will be shut-off
- Full payment not received at the Village Office by close of business on the Shut-off notice due date, will result in the water service being shut-off the next business day and a $50 turn on fee will be added to the account.
- If an account has been shut-off, or the work order for shut-off generated, then all outstanding balances on the account will be due before water will be restored.
- In the event water service is not restored within 3 days the Village is obligated to contact the health department. Additional fees may apply.
There is a drop box located outside the Village Office. Payments made after business hours are posted the next business day, and are subject to a penalty.
No partial payments or payment plans will be accepted.
Turn-On Policy
Once water service has been shut-off for non-payment, residents or property owner must pay a $50.00 turn on fee and pay any outstanding balance.
Minimum Bill Policy
If a building or home has a water service line, or premises are connected to the water/sewer system, then a minimum bill will be charged monthly, even if the water is off. This is a ready to serve fee. There is no free service.
Delinquent Utility Bills Assessed to Property Tax
There will be a $100 administrative fee charged by the Village to submit delinquent water bills to the Ionia County Treasurer. This fee and your delinquent water bill balance will be assessed to your property taxes after 6 months of non-payment.
This policy is in effect all 12 months of the year. There will be no exceptions during the winter months.
Struggling to pay your water bill? 8-Cap Can help.
Program Flyer (Info Below)
8-Cap’s Program can:
- Provide water bill assistance for up to 12 months, or
- Cover a maximum of $3,000 per qualifying household, whichever comes first
- Assist with Plumbing repairs for residents in metered water service areas to help reduce ongoing high-water usage and future billing issues
Available for Gratiot, lonia, Isabella and Montcalm County residents
that use metered water/sewer services.
ELIGIBLE if you participate in:
Food Assistance Program (FAP)/Temporary Food
Assistance Programs (TANF)
Supplemental Security Income (SSI)
State Emergency Relief (SER)
Weatherization or
Meet household income guidelines
Click this link to apply or scan the QR code below:
| Household Size | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
|---|---|---|---|---|---|---|---|
| Income Limit | $2,608.33 | $3,525.00 | $4,441.67 | $5,358.33 | $6,275.00 | $7,191.67 | $9,025.00 |
Important: You will need to provide proof of income from the past 30 days, and upload benefit documentation with your application.
Trash Pickup
For more information about Granger Waste Services and their Waste Acceptance Guidelines please click on the following link: https://www.grangerwasteservices.com/schedule-guidelines/waste-acceptance-guidelines/
Utility Information
To view the current or previous Water Utility Consumer Confidence Reports, please click on the desired year. They will open as a PDF in a new window or tab.
Water System Consumer Confidence Report 2024
Water System Consumer Confidence Report 2023
Water System Consumer Confidence Report 2022